Common questions about CGI, our studio and the process.
Getting Started
Generally, you can send any files of any kind that you want us to study. Although the most basic information is the architectural drawings, we can create 3D renderings from sketches only. Moreover, we've made project brief forms to make it easy for you to organize the data. Please take a look at the forms and you will understand what we need exactly.
Workflow & Turnaround
Typically, it usually takes us 1 week to complete several renders and 3-4 weeks for an animation. We deliver the initial draft renders 24-48 hours after the project is started. Subsequent rounds of correction usually take about 24 hours per round. However, it depends on many factors - the number of views, the length of animation, complexity, rounds of corrections, etc.
If you have a hard and tight deadline to catch, we shall make a schedule that is accurate to an hour and work overtime to help you manage it. To learn the particular turnaround time of your project, please send us a brief through our website. Our specialists will take into account all the requirements and analyze the turnaround time for you.
Our process has been streamlined. Please go to our workflow page to have a clear look. In general, you just need to send us the input files and stay in touch. Our project manager will guide you throughout the whole process.
Unlimited. We do not limit the number of reviews as long as they are in good faith. However, it does NOT include major design changes that lead to substantial additional workloads.
Pricing & Payment
The cost varies in each project. We need to study the project details and your requirements before making an accurate quote. Please do not hesitate to contact us to get a quotation.
Wire transfer (SWIFT), PayPal, Western Union.
No, but you can pay 50% upon the start of the project and the rest 50% after you approve the results. The final deliverables without our watermark can only be released after full payment is made. There are zero risks for you because if you look into our workflows, you'll see that you'll be able to make sure everything has met your requirements from start to finalization of the project.
Confidentiality & Copyrights
We do not disclose any materials, files, or documents - i.e. the drawings - you send to us to create the renders and any correspondence between us.
For the end product, you can choose to have standard copyright - by default - or exclusive copyright. The standard copyright means that we will reserve the right to use the imagery we create for our marketing and advertising purposes - social media posts, brochures, blog articles, etc. The exclusive copyright, on the other hand, means that the results are your sole property, in which case we waive all rights to use the visual content you've got throughout the project for any purpose.
We can provide PSD files at no additional cost if you need them. However, we do not offer 3ds Max models as they are considered to be part of our intellectual property. If you do need them, there will be an additional cost, which you should ask your project manager.
Communication
A dedicated project manager will be assigned to you from the day you ask for a quote to the completion of the project. He will be responsible for answering all your questions, translate your comments, and solving problems. Our project managers are fluent English speakers who have rich experience in managing 3d visualization projects.
When it comes to means of communication, you can send emails, use WeChat, WhatsApp, online meeting tools such as Zoom, Skype. There is no gap between us.
Although our standard working hours are 9:00-18:00 GMT+8 from Monday to Friday, you can reach out to our project managers any time you need. As long as they are not asleep, you will be replied with the highest efficiency. ;)
Miscellaneous
Our internal quality control system has two levels. First, our project manager checks each update as per your comments, making sure every one of your comments is picked up correctly. Next, our production manager reviews the work once again, making sure it is up to our standards.
There is actually a third external level, which is your approval. In every round of feedback & update, you can point out where you think needs improvement, and we shall make it happen.
As many as you need. You don't need to worry about this. Thanks to how our internal management system works, we can work on projects of any scale and as many tasks as you need simultaneously.
- We can save you from being overloaded.
- We have sufficient capacity to take large-scale projects and deliver results with short turnaround time.
- We offer better value for money. You pay as you go - you don't have to pay us salaries, training, rent equipment and workspace, and think about how to keep us busy in low seasons.
We understand that the top three concerns about using an overseas rendering company are the language barrier, cultural difference, and time zone difference. However, these gaps have been bridged here.
Our project managers are trained English speakers who have years of experience in working with clients in the US, Europe, and the Middle East. They are used to your work style, and they are accomplished at understanding and translating your ideas. They are also excellent at representing the render team. The language barrier no longer exists, neither does the cultural difference matter.
As for the time zone difference, we consider it to be a good thing. Imagine that you receive the drafts or updates in the morning, review them with your team, make markups, and send them to us before you get off work. And then, while you are off work and asleep, we will be working hard on the changes and make sure you see the updates the next morning. Isn't it great that the project is running nonstop? If we were in the same time zone, it would be impossible.
LET'S TALK
Still have questions left?
Do not hesitate to contact us. We are happy to assist you.