Our company lives on returned clients. How to keep them coming back? Everyone knows the key – delivering consistency. However, only a few can walk the talk.
In this article, we’d like to share with you how we conduct quality assurance in every stage of a project to achieve the goal – delivering consistent quality of service.
Early Communication
Having a comprehensive understanding of the project is the foundation of success. Since quotation, our well-trained project manager will assist you in providing the necessary information we need to produce attractive renderings with high accuracy. You can read this article to learn about What Information Do We Need to Start a 3D Rendering Project?
The goal of early communication is to understand the specific needs of the project (e.g., deadline, point of view, mood, aesthetic style, etc.). After checking the project data, you shall receive a checklist form clearly showing what we have learned and what we still need to know. Through this process, we make sure that both are on the same page before the execution of the project.
Project Execution
At this stage, our goal is to let you see everything under your control. According to our 3d rendering workflow, you have multiple chances to request corrections at each stage. We have a strict process to make sure your every single comment is addressed.
The process goes like this: When our project manager receives your comments, he/she shall make every point is clear and organized before handing them over to the 3D artists. When 3D artists have made the corrections, the project manager shall crosscheck the images against every single comment. Furthermore, he/she shall annotate the images again on top of your comments explaining what’s done, and if there’s any, what hasn’t been done yet and why. In this way, every single one of your comments will receive an update or feedback, and no comment will be ignored. You will feel safe with the sense of control throughout the whole process.
Summary After Completion
At many other companies, your case will be closed after final delivery. However, it’s different at GoGetCG. We take every project, whether it’s smooth without a hitch or with a few hiccups, a valuable lesson to learn from. So, after the completion of the project, our project manager will look back on the whole project, from early communication to completion, to find out where we did not perform well, review the issues, and work out solutions to prevent them from happening again in the future. He/she will write a project summary to share the self-examination result with the client.
Meanwhile, you will be requested to fill a survey where you can rate our service or file a complainant. The survey helps us spot the problems we didn’t see and allow us to serve you better in the future.
Through summarizing and surveying, our quality of service improves from every project we delivered.
Wrapping Up
This is how we conduct quality assurance at GoGetCG. All the procedures in each stage of the project serve one ultimate goal – delivering consistent quality of service to our clients. Be honest with the client. Face the problems. Live up to our promises. This is how we keep our clients coming back to us.
Now, would you like to give us a try? Don’t hesitate to contact us at any time.